Use this guide to compare activities, understand what happens after checkout and arrive prepared. Each experience page remains the source of truth for its current price, inclusions, requirements, pickup area and cancellation terms.
If you are unsure which option fits your group, contact us with your dates, hotel area, group size, swimming or diving experience and any accessibility needs.
Choose the right experience
Compare the activity level, duration, location and requirements shown on each experience page before booking.
- Beginners should look for beginner-friendly labels
- Certified dives require a valid diving certification
- Pickup availability depends on your hotel zone
Book and receive confirmation
Select the available option for your group and complete checkout. We send the booking confirmation and voucher to the email address provided.
- Review participant and contact details
- Keep your order reference
- Check the voucher for meeting or pickup instructions
Prepare for the day
Follow the instructions on your experience page and voucher. Bring required documents and arrive at the confirmed time.
- Bring certification when required
- Use reef-safe sun protection
- Ask support about weather or last-minute changes
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Popular starting points
Compare these frequently booked experiences and review their requirements before checkout.
Questions
How do I know whether an activity is suitable for beginners?
Check the requirements on the experience page. Introductory scuba experiences are designed for first-time divers, while certified and cenote dives have stricter prerequisites.
When is my booking confirmed?
Your confirmation email and voucher contain the booking status, selected option and operational details. Keep the order reference when contacting support.
Where can I find pickup information?
Pickup coverage and any extra local fees are listed on the relevant experience page. Final timing and meeting instructions are provided with the booking confirmation.
What if weather affects the activity?
Sea and weather conditions can change outdoor activities. The local team will confirm whether the safest option is to proceed, reschedule or apply the relevant cancellation terms.
How can I get help with an existing booking?
Use the support channel in your confirmation and include your order reference, travel date and experience name.