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Planning details

Frequently asked questions

Answers to the questions travelers ask most before booking diving, snorkeling, tours and transfers in the Mexican Caribbean.

Questions

Do I pay immediately when I book?

Checkout sends a booking request. The team confirms availability and then follows up with payment instructions.

Can I cancel?

Many experiences offer free cancellation up to 24 hours before start time. Always check the specific experience page for details.

Are hotel pickups included?

Pickup availability depends on the experience and hotel zone. The product page lists what is included and any local fees.

Which languages are available?

Most experiences support English, Italian and Spanish. Availability can vary by date and guide schedule.

Do I need certification for cenote diving?

Yes. Cenote dives are for certified divers and may require recent dive experience depending on the route.