Many experiences include free cancellation up to 24 hours before the scheduled start time. Exact terms can vary by operator, season, private booking conditions and local fees, so the experience page and booking confirmation are the source of truth for each reservation.
If weather or sea conditions affect an activity, the local team will confirm the safest available path. Depending on the experience, this may include rescheduling, selecting an alternative or following the applicable cancellation terms.
Flexible changes
When an experience allows changes, support will help find the nearest available date or suitable alternative.
Weather calls
Ocean, snorkeling and whale shark experiences may depend on safe sea conditions and official operator decisions.
Questions
Is every experience refundable?
No. Many are refundable within the stated window, but private tours, seasonal activities and local fees may have different terms.
How do I request a cancellation?
Use the support channel from your booking confirmation and include your order reference, travel date and experience name.